• SIM card, number, tariff

      To find out the name and conditions of the current tariff, go to your Personal Account and select the "Tariff" section or dial a free command * 105 * 3 #

      You can change the tariff

      • on the site: select a new tariff, click on the button "Switch to tariff" on the page;
      • in the MegaFon application or Personal Account.

      You can switch to any tariff, except for the archive one. The cost of the transition is indicated on the page of the selected tariff.

      When changing the tariff, the packages of minutes, SMS and Internet connected within the current tariff will “burn out” and will not be valid at the new tariff. The written-off subscription fee is not recalculated.

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    • How to unblock a number?
      • If you run out of money on your account and the number is blocked, replenish your balance. The number is activated after the debt is repaid.
      • If you have not used the number for more than 90 days, it may be blocked. To restore the number, contact the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
        Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner.
      • If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by contacting the MegaFon salon with your passport.
      • If you have set a blocking, the number will be unblocked automatically on the day you choose to end the blocking.

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    • How to get a new SIM card while keeping your phone number?

      Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract was concluded. You can get a new SIM card for free and continue using your number. The tariff and all terms of service remain the same, it is not necessary to conclude a new contract for the provision of communication services.

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    • How to keep your number?

      The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number starts to be charged daily.

      In case of non-use of communication services for any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.

      The amount of the subscription fee for keeping the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, is indicated in the description of your tariff. You can find it in the section Tariffs or Archive of tariffs.

      If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.

      If you plan to not use mobile communications for a long time (more than 90 days), block your number.

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      • Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the "Check" button. Under the search bar, the names of the carrier and the region will be displayed.
      • Dial a team * 629 # . Then enter in any format the mobile number you want to check. Information about the operator and the region will be displayed on the screen.

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    • How to renew the contract or change the number?

      You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.

      Pick up a beautiful, easy-to-remember number in an online store or in a MegaFon salon.

      The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the Number Selection service.

      The service operates in two modes:

      • one-way: the caller will hear the message "The subscriber's device is turned off or is out of network coverage";
      • two-way mode: the caller will receive an SMS with your new number.

      In any mode, you will receive an SMS with the number of the person who called your previous number.

      The service does not work if the balance on the old number is negative or zero, and also if the old SIM card is blocked.

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    • What do I need to determine the numbers of the callers?

      To do this, you have the Caller ID service, it allows you to determine the numbers of those who call you. The service does not require connection and there is no subscription fee.

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    • Why didn't I get a number?

      The number may not be determined if the caller has activated the AntiAON service. Also, the numbers of clients of other operators or MegaFon clients of other branches may not be determined.

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  • Services, options

      Use any convenient way:

      • Go to the section Balances on service packages in your Personal Account.
      • Open the Service package balances section in the MegaFon application.
      • Customize the widget.

      Widget - an element of the MegaFon application Personal account. It is not necessary to enter the application - the remaining minutes, SMS, megabytes, balance of the Personal account will be displayed on the screen of your smartphone.

      For the widget to work, install the MegaFon application on your smartphone / tablet Personal account. For Android OS, the application must be installed in the smartphone's memory, not in the SD memory. Go to your smartphone settings and activate the widget.

      The appearance of the widget and the number of residues that will simultaneously be displayed on the smartphone screen differ depending on the OS.

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  • Mobile Internet

    • What to do if the mobile Internet does not work or the speed has decreased?
      1. Check your balance and replenish it if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you recently topped up your account, wait a few minutes for the Internet to work again.
      2. Check the rest of the internet package. Open the MegaFon application or go to your Personal Account and in the "Services" section, select Service package balances. If the included volume of the Internet is over, connect one of the options to extend the Internet.
      3. Check if your Mobile Internet service is connected by typing the command * 105 * 4 * 4 #
      4. Make sure you have Data Transfer enabled. You can check this in the settings of your smartphone or tablet in the "Data connection", "Data connection" or "Mobile network" section (the name may differ in different devices).
      5. Reboot the device (switch off and on).
      6. Turn off Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
      7. Move the SIM card to another device. If mobile Internet does not work in another device either, contact the nearest MegaFon salon with an identity document to replace the SIM card. When replacing the SIM card, the phone number will not change, the service is provided free of charge.
        To find out the address of the nearest salon, open the MegaFon application.
      8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to a different USB port on your computer, update your modem/router software. You can download the latest versions of the software for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.

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    • What is 4G+, how to start using it and how does the transition from 2G/3G network to 4G+ happen?

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    • How to top up an account?

      Choose any convenient way:

      1. Top up your account with a bank card or electronic wallet in the Payment section.
      2. On the main page of your Personal Account, you can replenish your account, as well as the account of another Megafon subscriber, with a bank card.
      3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
      4. If it is not possible to pay right now, use the Promised payment service.
      5. Another MegaFon subscriber can transfer money to you from his account using the Mobile transfer service. To send a request to another subscriber, use the free Pay for me service.
      6. If you are a client of Sberbank and your bank card is linked to a phone number, enter the required amount in an SMS and send it to the number or use the Sberbank-Online application.

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    • How to stay in touch with a negative or zero balance?

        You have already activated the Zero Problems service, with which you can receive SMS, calls in your Home region and call toll-free numbers and 8-800 550-05-00 in Russia.

        The service is connected free of charge, there is no subscription fee.

        The service is available only in the Home region within 30 days from the moment of blocking. Roaming does not work.

        To call with an insufficient balance, use the service Call at the expense of a friend, and your interlocutor will pay for the call. Dial " 000 ” and subscriber number, starting with “ 8 " or " 7 ", For example: 000792ХXXXXXXX.

        The service is valid only for calls to MegaFon numbers.

        To credit a conditional amount to your account at any convenient time and continue using mobile services, activate the Promised payment by typing the command * 106 # . The service is paid.

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        The detailed report has all the information about calls, SMS, MMS and Internet access with date, time, duration and cost for a certain period. You can also find information about roaming costs.

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      • For what period can I get the details?

        You can order one-time detailing for one or several days, periodic - for a calendar month or receive a summary of all accruals and payments on a monthly basis.

        Your details are stored for 36 calendar months (even after termination of the contract).

        If you have activated the "Periodic invoice detailing" service, then a detailed report is sent to your e-mail once a month (approximately on the 10th day of each month). You can receive a report the next month after connecting the service.

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      • You can get it in several ways:

        • free of charge in the Personal Account or the MegaFon application;
        • free of charge by e-mail;
        • by mail, the cost of the service is 100 ₽ per month;
        • in the nearest salon, in this case the cost will be 50 ₽ for each day of ordered detailing.

        In the Personal Account, you can order details for the last 6 calendar months. Information for an earlier date can be ordered at the nearest salon.

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      • Why can not all information be indicated in the detail?

        The subscription fee is charged in accordance with the Subscription Terms.

        To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your subscription number

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      • How to unsubscribe?

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      • Can I listen to the recording of my telephone conversation?

        MegaFon does not record calls from subscribers.

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      • How to set up call forwarding?

        You can set or cancel call forwarding in the phone menu or in your Personal Account. See the terms and cost of setting up call forwarding on the service page.

        If the set call forwarding does not work, check if there are any restrictions on your number and if the number is correct.

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      • To find out who called you while the phone was turned off, out of network coverage or while you could not answer, activate the Who called+ service. You will receive a missed call SMS on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.

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      • What is VoLTE technology and what do you need to use it?

        The service is available to MegaFon subscribers on all tariffs, it is provided both in the Home region and in roaming.

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        • You have automatically activated the service I got a call from S . You will receive a notification in the form of a missed call from the person who tried to reach you, indicating the time and number of calls. The service is free.
        • Activate the Who called+ service. You will receive SMS about a missed call or voice messages on the answering machine. When “Who called+” is connected, the “I got a call from S” service will automatically turn off.

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    • Emergency help

      • How to call the emergency service?

        Single emergency call number:

        1 - Fire Department;

        2 - police;

        3 - emergency;

        4 — emergency service of the gas network.

        Emergency phone numbers:

        Emergency - ;

        Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card.

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      • What should I do if my phone is lost or stolen?

          Block the number.

          Free blocking period - 7 days. Then the monthly fee starts to be written off. All communication services on the number before the blocking is activated are paid by you. If your phone is stolen or lost, please let us know as soon as possible. This is necessary so that a thief or a person who finds your phone cannot use the money in your account.

          Get a new SIM card with your old number.

          Try to find a phone.

          Contact the police and write a statement about the theft. Your phone may be found.

          If you've lost your iPhone or iPad, use the Find My iPhone feature.

          If you have lost your Android phone, use the find device function.

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      • How to protect yourself from scammers?

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      • How are emergency communications services provided?
    • Roaming

      • How to use communication services while traveling in Russia and around the world?

        When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.

        When you leave for other countries, as well as for the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.

        • 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
        • Personal account or MegaFon application;
        • contact the MegaFon salon with a passport.

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      • The cost of communication services while traveling in Russia may differ from the cost in the Home region. You can find detailed conditions in your Personal Account, in the description of your tariff or with the help of a free team * 139 #

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        There is no MegaFon network in the Republic of Crimea and the city of Sevastopol, so make sure that you have activated the Roaming service before your trip. It is needed so that you can use communication services in the networks of other operators.

        How to find out if roaming is enabled on your number:

        • call the Support Service at 8 800 550 0500 in Russia or +7 926 111-05-00 from anywhere in the world;
        • write to the support chat in your Personal Account or the MegaFon application;
        • contact the MegaFon salon with a passport.

        You can find out the cost of services on the page or in the description of your tariff.

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      • How to connect and disconnect services in roaming and spend less at the same time?

        The easiest and most convenient way is the MegaFon mobile application or Personal Account. You will be able to check the balance, enable or disable services and options, order itemization of expenses and ask a support question in the chat.

        In roaming, you do not need to change the mobile Internet settings.

        Note!

        Some phones may restrict data roaming. Go to settings and check if mobile internet is enabled while roaming.

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      • Why is my mobile internet not working while roaming?
        • Not enough money in the account. Check the balance and replenish it if necessary.
        • The phone cannot find the network.
          Try restarting your phone and select the network manually. Go to the settings, find the item "Network selection / Operator", select "Manual" or deselect "Automatic". Select a network from the proposed list. When the phone connects to the network, Internet access will appear.
        • Data roaming is disabled in the phone settings.
          Go to settings and check if mobile internet is enabled while roaming.

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For the Windows Phone operating system, I have already opened a special one on this site. This is the third article in this section, and in it I will write about how to set up Internet distribution via Wi-Fi on a phone that runs on Windows Phone 8 (there is no official update to Windows Phone 8.1 yet, as soon as it is, I will edit the article if there are changes in the Internet Sharing setting).

After a few days of using the phone on Windows Phone, I really like this mobile system. This is something new and fresh, compared to Android, which I'm just tired of. Now, we will turn Windows Phone 8 into a real Wi-Fi router. Let's set up the distribution of the Internet, in the mobile operating system from Microsoft, this function is called “Shared Internet”.

To be honest, I really liked how this feature was done in Windows Phone 8. It's simple and everything works like clockwork compared to HTC One V (Android 4.0) . I think Internet Sharing looks the same on all Windows Phone 8 phones. I'll use Nokia Lumia 925 as an example.

We will just need to turn on the mobile Internet (data transfer). You can use 2G, 3G and even 4G networks. It all depends on your phone, provider and coverage. Further, in the “Shared Internet” section, it is enough to enable the function, set the network name and password for it. And that's it, our phone will distribute the Internet, which will be taken from the mobile provider. You can connect other mobile devices, tablets, laptops, TVs, etc.

And now in more detail.

Phone on Windows Phone 8 as a Wi-Fi router

First, you need to enable data transfer. Simply put, you need to enable mobile Internet if it is disabled for you. Go to settings (while on the desktop, swipe left and select “Settings” from the list). Next, look for the item " data transfer“, go into it and select “ included“. Below, you can specify the fastest 2G, or 3G connection.

Attention, for the use of mobile Internet, the operator can withdraw money. Sometimes, not small money. Check with the operator the tariff at which you can access the Internet. Now, operators offer not expensive tariffs, for example, with pay per day.

When the Internet is working, then the corresponding icon should appear on the notification panel.

A window will appear in which you need to change the name of the Wi-Fi network that the phone will broadcast, and the password for this network. Or you can leave the data that is already indicated. Click on the “ ready“.

That's it, our phone on Windows Phone 8 is already broadcasting a Wi-Fi network, you can connect other devices to it. A maximum of 8 devices can be connected at the same time. That's quite enough (on Android, maximum 5 devices). By the way, you will know that the general Wi-Fi access to the mobile Internet is enabled by the icon that appears on the notification panel.

To connect, simply select from the list of available networks (on the device you want to connect to the internet), the network we created, and enter the password, which can be viewed in the "shared Internet" section.

On a laptop, it will look something like this:

Read about how to connect an Android device. Oh, I also wrote.

To stop sharing the Internet, simply turn off this feature in the “Shared Internet” section.

By the way, you can set a mobile Internet limit, for example, per day, and the phone will warn you when the limit ends. So, you can save yourself from additional expenses. After all, the Internet over the limit, as a rule, is not cheap.

All this is done in the same place, in the settings. Just swipe left to go to the “ applications“. Select “ data control“. Click on the “ set a limit“ and follow the instructions.

A very useful feature that can come in handy not only when setting up Internet sharing, but also during normal use of mobile Internet on your phone.

It’s hard to even think and imagine your smartphone (for example, Dell Venue Pro, HTC Arrive, HTC 7 Pro, HTC HD7, HTC HD7S, HTC Mozart, HTC Surround, HTC Trophy, HTC Titan, HTC Titan II, HTC Radar, Nokia Lumia 610, Nokia Lumia 710, Nokia Lumia 800, Nokia Lumia 900, LG Optimus 7, LG Quantum, Samsung Focus, Samsung Omnia 7, Samsung Focus Flash, Samsung Focus S, Samsung Omnia W) without a working Internet, which makes it possible to realize a large share of the capabilities of the devices on Windows Phone. Therefore, if you become a happy owner of a Windows Phone phone, first set up the Internet on it. Of course, you can try to get automatic settings from your operator, but often they either don’t come at all, or it’s not possible to save them, so it’s best to do the settings immediately and manually. Setting up the Internet is actually not so difficult and the whole procedure will take literally 5 minutes . First you need to go to the "Settings" menu and almost at the very bottom find the "Access Point" item, which you need to go to. Surely you will already have some access points there, but it’s better to just “Add” a new one, since the standard ones often do not work.

You can use the settings below. they have all been tested, and some have been added by our users and have also been tested to work. No problems were found.

MTS:
Access point (APN): internet.mts.ru
Username: mts
Password: mts

Megaphone:
Access point (APN): internet

Password: leave blank.

Beeline:
Access point (APN): internet.beeline.ru
Username: beeline
Password: beeline

TELE 2:
Access point (APN): internet.tele2.ru
Username: not required
Password: do not fill out

LIFE Ukraine:
Access point (APN): internet.life.com.by
Username: leave blank.
Password: leave blank.

MTS Belarus:
Access point (APN): mts
Username: mts
Password: mts

Baikalwestcom Irkutsk:
Access point (APN): inet.bwc.ru
Username: leave blank.
Password: leave blank.

For an example, I’ll show how these settings look on and, the Megafon operator is very convenient in that you don’t need to enter anything other than the access point itself!

You need to first select "Enabled" in the "Data transfer" mode, and then select "3G" in the "Fastest connection" item. Once you save all the settings, try loading one page in Internet Explorer on your phone, or test the Internet in any way. If it doesn't work, reboot the device.

Have you ever seen a smartphone without a working internet connection? If yes, then very rarely. It is difficult for a modern person to imagine his own phone / communicator (for example, Dell Venue Pro, HTC Arrive, HTC 7 Pro, HTC HD7, HTC HD7S, HTC Mozart, HTC Surround, HTC Trophy, HTC Titan, HTC Titan II, HTC Radar, HTC 8S , HTC 8X, Nokia Lumia 510, Nokia Lumia 610, Nokia Lumia 710, Nokia Lumia 800, Nokia Lumia 900, Nokia Lumia 520, Nokia Lumia 620, Nokia Lumia 720, Nokia Lumia 820, Nokia Lumia 920, LG Optimus 7, LG Quantum , Samsung Focus, Samsung Omnia 7, SamsungFocus Flash, SamsungFocus S, SamsungOmnia W, Samsung Ativ S, Huawei Ascend W1) without a working internet connection, which gives the smartphone more features and new features. Therefore, if you become a happy owner of a Windows Phone 7.X or Windows Phone 8 phone, immediately set up an active Internet connection on it. Naturally, it is possible to receive automatic settings from your mobile operator, but very often they either do not come at all, or it is not possible to save them. In this case, you will have to set them manually:

  • We go to Menu->Settings.
  • Then paragraph Data transfer.
  • Further Add hotspot.

And here it is necessary to enter Username, Password And APN(access point). Here is a list for various operators:

  • Access point (APN): internet.mts.ru
  • Username: mts
  • Password: mts

Megaphone:

  • Access point (APN): internet
  • Password: leave blank.

Beeline:

  • Access point (APN): internet.beeline.ru
  • Username: beeline
  • Password: beeline

TELE 2:

  • Access point (APN): internet.tele2.ru
  • Username: not required
  • Password: do not fill out
  • Access point (APN): internet.life.com.by
  • Username: leave blank.
  • Password: leave blank.

MTS Belarus:

  • Access point (APN): mts
  • Username: mts
  • Password: mts

The first screenshot is Windows Phone 7.x, the second is Windows Phone 8.x

Once you save all the settings, try loading one page in Internet Explorer on your phone, or test the Internet in any way. If it doesn't work, reboot the device. Also don't forget to include Data transfer. This can be done by going to Menu->Settings->Data transfer and put the slider on on WP7 or select Included from dropdown list in WP8.

Articles and Lifehacks

At the moment, a smartphone without access to the network seems to be a completely useless device. That is why such a topic as setting up the Internet on Windows Phone 8 remains invariably relevant.

Unfortunately, until now, not everyone knows how to properly configure their device, and thereby begin to fully use its capabilities and functions.

Internet setup

  1. As a rule, it is enough to go to a special section of the Marketplace and find a suitable program, then install it and restart the mobile device.
  2. So, for devices from Samsung, the Network Profile application is suitable (you can find it in the Zone), for Nokia Lumia you can download Nokia Network Setup (via Collection), and HTC owners should install Connection Setup (via Apps).
  3. If this does not help, you will have to register all the settings in manual mode. To do this, we find the item "Data transfer" and select the option that allows you to add a new access point.
  4. Each mobile operator offers to enter certain unique data here. After entering, the mobile device reboots and the Internet should start working.
Of course, it is very good if the user has the opportunity to sit on a Wi-Fi network. It is enough to activate this function. But what if you can only use mobile Internet?

How not to make a mistake when entering an access point? Let's try to figure it out.

How to register an access point

  1. When calling support, you can try to get automatic settings from your cellular operator. The phone number of the caller center is easy to find on the official website of the service provider, or you can find out from a specialist in the nearest communication salon.
  2. If the settings have not arrived (or you cannot save them), they should be registered manually. As already mentioned, this can be done through a special option in the item "Data transfer".
  3. Here, not only the access point itself (or APN) is usually prescribed, but also the user name and password. Often the last parameters are the same.
  4. The password and username of the Beeline operator are written like this: beeline. The same applies to MTS and MTS Belarus (mts).
  5. Operators Life and Megafon propose to leave these two fields empty. If we use TELE 2, they also do not need to be filled out.
  6. Now let's move on to the access point. If the operator is MTS, it is written like this: internet.mts.ru. In a similar way, it is prescribed for Beeline (internet.beeline.ru) and TELE 2 (internet.tele2.ru).
  7. The operator Life APN-point looks a little different (internet.life.com.by). If we use MTS Belarus, we simply enter mts. If the operator Megafon - internet.
After the settings are set, we try to use the Internet in any convenient way. Also, do not forget to activate the function of data transfer over the mobile network.